Refund Policy

If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date — no questions asked. This applies to both monthly and yearly plans.

Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your order, or email us at help@custodycaptain.com and we'll take care of it for you.

You can cancel your subscription at any time from your Plan page. When you cancel, you keep access until the end of the period you've already paid for, and you won't be charged again. Cancelling stops future charges; the 30-day guarantee above covers refunds of a recent charge.

Refund requests made more than 30 days after the order date are handled under Paddle's Refund Policy.